Netsuite CRM is completely integrated with your back-office (order management, fulfillment, and financials). This integration reduces the need for manual data entry, reduces error rates, and speeds up business processes. Every element of your business operates with the same customer data, and gives you immediate up-to-date information on your customer's lifecycle, from lead to fulfillment.
Benefits:
- Inspire marketing, sales, and service performance with up to the minute role-based dashboards
- Gain a full understanding of all customer interactions and data
- Attain accurate sales forecasts utilizing upsell management and automated commissions
- Collaborate with your partners with campaign and joint lead management
- Improve order management processes with complete intetgration across finance and sales
- Increase customer satisfaction with complete customer history and case management
- Refine your marketing and improve ROI by measuring the effectiveness of your campaigns
- Find business anywhere with remote, mobile access
Sales Force Automation: Go beyond what's possible with conventional Sales Force Automatin (SFA) tools. NetSuite gives you SFA abilities that speed up sales with complete back office and order management integration. Drive powerful sales performance with strong commission management, sales forecasting, upsell management, and much much more.
Partner Relationship Management: Collaberate better with your partners using complete partner relationship management (PRM) abilities that make your partners into an extention of your direct sales team, using joing marketing campaigns, order processing, and lead management.
Customer Support and Service: Improve online customer support and service with customer service management software that greatly improves online customer support and service. Lower your customer care costs with NetSuite CRM+ which can be easily accessed anywhere, anytime from any remote call center.
Marketing Automation: Create successful marketing campaigns and eliminate the confusion of translating from marketing to sales.
Mobile/Wireless: NetSuite supports a variety of mobile devices including the iPhone, BlackBerry, and Windows Mobile. Your business users will be able to get the real-time information they need, wherever and whenever they need it.
CRM Analytics and Reporting: Powerful real-time dashboards will provide you with access into marketing, sales, and customers. Even integrate into back-office metrics for total business visiblilty.